Privacy, in plain words

What we keep: your mobile number (encrypted, never shown to other members) and your first name. That's it. No email, address, postal code or location.

Why we need your number: to text you a sign-in code and make sure every member is a real person.

Who sees what: other members see only your first name. Frankwork never shows your number to other members. If you want to give it to someone, you can tell them in a chat.

Texts: sign-in codes are sent through Twilio. If a neighbor writes to you and you haven't seen it after a while, we may text you a short note saying so (never who wrote or what they said). You can turn that off in Settings or reply STOP. We never send marketing texts.

No tracking: no ads, no analytics, no tracking cookies. We use one cookie to keep you signed in.

Messages: chats are between the two of you and no other member can see them. The person who runs Frankwork can read posts and chats to look into a report or a complaint, and does nothing else with them. A chat nobody writes in for 60 days ends on its own.

Removed posts and ended chats: when you mark a post done or delete it, it disappears for everyone straight away. We keep it, and any ended chats, privately for 30 days in case someone makes a complaint, then delete them for good.

Notifications: if you turn them on, your browser gives us an address to send alerts to. We use it only to tell you about your own messages.

Agreeing to the terms: when you agree to the Terms of Use and Release, we record which version and when, along with the scrambled (hashed) form of your number, never the number itself. We keep that record for two years after your account is deleted, because that is how long someone usually has to bring a legal claim in Ontario, then delete it.

Clean-up: accounts that aren't used for 12 months are deleted.

Frankwork is a free, not-for-profit community project run by a Kitchener-Waterloo neighbor.